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Windows Software Support

Please check the Troubleshooting page first to see if a resolution to your problem is already available.

For Mac Software, use our Mac Software Support request form.

Please fill out all fields to ensure the best possible support.

Note: The serial number of the USB unit is located on a sticker on the base of the unit, except for VFUSBAD2 USB adaptors and PupilCAMs, which are not serialized. For the USB adapter, simply put “n/a” in the Serial Number box below, and for the PupilCAMs, put the specific model number located on the box (starting with “1401″) in the Serial Number box.

Serial Number(s)

You may include multiple serial numbers for the same model. Please separate serial numbers with commas.

Your Name *

Company/School

Your Email *

Telephone *
+ – ext.
Please include country code if outside the US and Canada.

What operating system are you using?

To determine, right click on My Computer and select "Properties".

Windows 95, Windows 98, Windows ME, and Windows NT are not supported.

What Ken-A-Vision USB product (hardware) are you using?

What Ken-A-Vision software product are you using?


If Other, please specify

Ken-A-Vison software version:

What error are you experiencing?

If other, describe your problem in as much detail as possible below. Put any additional notes or comments below as well.

PLEASE NOTE: Failure to provide all requested information may limit our ability to solve the issue.

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