Troubleshooting

This section covers some of the issues that can occur with your Ken-A-Vision product and provides solutions to help resolve an issue yourself. If these support steps don’t resolve your issue, please contact us by using one of our Support forms or call us toll-free at 1-800-627-1953.

• Windows Software Support
• Macintosh Software Support

• Microscope How To Videos
• Microscope Problems
  • Partial fields, image not rounded
  • Light not working on cordless microscope
  • No power on cordless microscope
  • Light not working on Professor
  • Image will not focus using Professor
• Video Problems
  • Audio not working on Video Flex series
  • Blue, black, or snowy screen appears
• Digital Problems
  • 7890U not working on Windows 7
  • Digital PrepScope not working on Windows 7
  • Image is washed out when using a camera with a microscope
  • PupilCAM doesn’t fit on microscope
  • Round edges appear on screen when using PupilCAM
  • Narrow picture appears on screen when using PupilCAM
  • Shadow appears when looking through a microscope
  • Serial number required during installation
  • Error 1406 when installing Applied Vision
  • Software loads slowly and shows a green screen for live video
  • “No camera attached…” error message