Troubleshooting
This section provides solutions to many of the support questions we field about Ken-A-Vision products. Please look for your issue below and attempt to resolve it based on the instructions provided. If the solutions below do not resolve your issue or your issue isn’t mentioned, please contact us using one of our Support Form links. A Ken-A-Vision representative will contact you shortly.
- Microscope How-To Videos
- Microscope Problems
- Video Problems
- Digital Problems
- Applied Vision for Mac software download is damaged
- Blank Screen or Unrecognized Camera
- Image is washed out when using a camera with a microscope
- PupilCAM does not fit on microscope
- Round edges appear on screen when using PupilCAM
- Narrow picture appears on screen when using PupilCAM
- Software loads slowly and shows a green screen for live video
- “No camera attached…” error message
