Troubleshooting

This section provides solutions to many of the support questions we field about Ken-A-Vision products. Please look for your issue below and attempt to resolve it based on the instructions provided. If the solutions below do not resolve your issue or your issue isn’t mentioned, please contact us using one of our Support Form links. A Ken-A-Vision representative will contact you shortly.

• Microscope How-To Videos
  • Falling Stage on a Comprehesive Scope 2 Microscope
  • LED Light Replacement
• Microscope Problems
  • Black Image on Stereoscope
  • Partial fields, image not rounded
  • Light not working on cordless microscope
  • No power on cordless microscope
  • Light not working on Professor
  • Image will not focus using Professor microscope
• Video Problems
  • Audio not working on Video Flex series
  • Blue, black, or snowy screen appears
• Digital Problems
  • Applied Vision for Mac software download is damaged
  • Blank Screen or Unrecognized Camera
  • Image is washed out when using a camera with a microscope
  • PupilCAM does not fit on microscope
  • Round edges appear on screen when using PupilCAM
  • Narrow picture appears on screen when using PupilCAM
  • Software loads slowly and shows a green screen for live video
  • “No camera attached…” error message