Digital Problems
This section covers some of the issues that can occur with your Ken-A-Vision product and provides solutions to help resolve an issue yourself. If these support steps don’t resolve your issue, please contact us by using one of our Support forms. All USB products manufactured prior to December 31, 2008 are no longer supported.
- Applied Vision for Mac software download is damaged
- Blank Screen or Unrecognized Camera
- Image is washed out when using a camera with a microscope
- PupilCAM does not fit on microscope
- Round edges appear on screen when using PupilCAM
- Narrow picture appears on screen when using PupilCAM
- Software loads slowly and shows a green screen for live video
- “No camera attached…” error message
