Software loads slowly and shows a green screen for live video

Products Affected

7600VFUSBAD2; T-1953

Solutions

This is most often caused by the USB converter chip not receiving video signal.

    • Ensure that the power switch is on and lit.
    • With the adapter, ensure that the camera source is on and working.
    • Recheck all the connections.
    • Reboot the computer with the device turned on.

If everything is correctly connected, you may have a hardware problem. Please fill out a Windows Software Support Form and a Ken-A-Vision representative will get back to you shortly.  All USB products manufactured prior to December 31, 2008 are no longer supported.