Software loads slowly and shows a green screen for live video

Products Affected

Video Flex 7600, VFUSBAD2 USB Adaptor, and T-1953 Digital Microscopes on Windows Computers

Solutions

This is most often caused by the USB converter chip not receiving video signal.

• Ensure that the power switch is on and lit.
• With the adaptor, ensure that the camera source is on and working.
• Recheck all the connections.
• Reboot the computer with the device turned on.

If everything is correctly connected, you may have a hardware problem. Please contact us by submitting a Windows Software Support form.