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Mac Software Support Request Form


 
For Windows Software, use our Windows Software Support Request Form.

Please fill out all fields to ensure the best possible support.

Note: The serial number of the USB unit is located on a sticker on the base of the unit, except for VFUSBAD2 USB adaptors and PupilCAMs, which are not serialized. For the USB adapter, simply put "n/a" in the Serial Number box below, and for the PupilCAMs, put the specific model number located on the box (starting with "1401") in the Serial Number box.

  Serial Number
  Name
  Company/School
  Email
  Telephone

Version of the Mac OS in use:

What Ken-A-Vision USB product (hardware) are you using?

7600 Video Flex
7200U Digital Video Flex
MVP-50/100
7890U Vision Viewer
T-1252 Digital Video Microscope
T-1952 Digital Video Microscope
T-1953 Digital Video Microscope
T-1955 Digital Video Microscope
USB PupilCam
VFUSBAD2 USB Adapter

What Ken-A-Vision software product are you using?

USBVision 1.4b
USBVision 1.4.5
Ken-A-Vision Capture 1.4.6 (if earlier version, please specify in "Other")
Other (please specify):

Please describe your problem in as much detail as possible below. Put any additional notes or comments below as well.

PLEASE NOTE: Failure to provide all requested information may limit our ability to resolve the issue.