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Mac Software Support Request Form

For Windows Software, use our Windows Software Support Request Form.

Please fill out all fields to ensure the best possible support.

Note: The serial number of the USB unit is located on a sticker on the base of the unit, except for VFUSBAD2 USB adaptors and PupilCAMs, which are not serialized. For the USB adapter, simply put "n/a" in the Serial Number box below, and for the PupilCAMs, put the specific model number located on the box (starting with "1401") in the Serial Number box.

  Serial Number

Version of the Mac OS in use:

What Ken-A-Vision USB product (hardware) are you using?

7600 Video Flex
7200U Digital Video Flex
7890U Vision Viewer
T-1252 Digital Video Microscope
T-1952 Digital Video Microscope
T-1953 Digital Video Microscope
T-1955 Digital Video Microscope
USB PupilCam

What Ken-A-Vision software product are you using?

USBVision 1.4b
USBVision 1.4.5
Ken-A-Vision Capture 1.4.6 (if earlier version, please specify in "Other")
Other (please specify):

Please describe your problem in as much detail as possible below. Put any additional notes or comments below as well.

PLEASE NOTE: Failure to provide all requested information may limit our ability to resolve the issue.