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Mac Software Support Request Form

For PC Software, use our PC Software Support Request Form.

Please fill out all fields to ensure the best possible support.

Note: The serial number of the USB unit is located on a sticker on the base of the unit, except for VFUSBAD2 USB adaptors and PupilCAMs, which are not serialized. For those products, simply put "n/a" in the Serial Number box below.

  Serial Number

Version of the Mac OS in use:

What Ken-A-Vision USB product (hardware) are you using?

7600 Video Flex
T-1953 Digital Video Microscope
7890U Vision Viewer
7200U Video Flex
USB PupilCam
T-1252 Digital Video Microscope
T-1952 Digital Video Microscope

What Ken-A-Vision software product are you using?

USBVision 1.4b
USBVision 1.4.5
VideoFlex 1.0.0
VideoFlex 1.0.1
Ken-A-Vision Capture 1.0.0
Other (please specify):

Please describe your problem in as much detail as possible below. Put any additional notes or comments below as well.

Would you prefer to be contacted via phone or email?


PLEASE NOTE: Failure to provide all requested information may prevent us from being able to solve the issue.


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