Windows Software Support
Please check the Troubleshooting page first to see if a resolution to your problem is already available.
For Mac Software, use our Mac Software Support request form.
Please fill out all fields to ensure the best possible support.
Note: The serial number of the USB unit is located on a sticker on the base of the unit, except for VFUSBAD2 USB adaptors and PupilCAMs, which are not serialized. For the USB adapter, simply put “VFUSBAD2” in the Serial Number box below, and for the PupilCAMs, put the specific model number located on the box (starting with “1401”) in the Serial Number box.