Windows Software Support

Please check the Troubleshooting page first to see if a resolution to your problem is already available.

For Mac Software, use our Mac Software Support request form.

Please fill out all fields to ensure the best possible support.

Note: The serial number of the USB unit is located on a sticker on the base of the unit, except for VFUSBAD2 USB adaptors and PupilCAMs, which are not serialized. For the USB adapter, simply put “VFUSBAD2” in the Serial Number box below, and for the PupilCAMs, put the specific model number located on the box (starting with “1401”) in the Serial Number box.

Serial Number(s) *

You may include multiple serial numbers for the same model. Please separate serial numbers with commas.

Your Name *


Your Email *

Telephone *
+ ext.
Please include country code if outside the US and Canada.

What operating system are you using?

To determine, right click on My Computer and select "Properties".

What is the make and model of your computer?

Do you have a webcam?

If you have a webcam, have you tried disabling it?

What Ken-A-Vision software product are you using?

If Other, please specify

Ken-A-Vison software version:

Please describe the issues you are experiencing

PLEASE NOTE: Failure to provide all requested information may limit our ability to solve the issue.

Just to make sure you are human, please enter this code: